Privacy Policy

This Privacy Policy explains how Coconut Retreat processes personal data in connection with its website and related services. It applies to visitors, prospective guests, and other individuals who interact with us through the site or by other supported channels.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

Privacy email

office@coconutproofchalk.digital

Telephone

+56 2 2682 3706

Mailing address

Avenida Independencia 2860, 2340216, Valparaíso, Valparaíso

Privacy inquiries

Contact Page

Use the contact details below for questions about this policy or your personal data.

User Rights

Your Rights

Subject to applicable law, you may have rights to access, correct, update, delete, or object to certain processing of your personal data. You may also be able to request restriction of processing or receive information about how your data is handled. Some requests may not be granted where we must keep data for legal, security, or operational reasons.

Available rights depend on the nature of the data and the applicable legal framework.

Requests

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the nature of your request clearly. We may ask for information needed to verify your identity and locate the relevant records. If a request cannot be fully satisfied, we will explain the reason where required by law.

We may need information to verify identity before acting on a request.

Data Retention

Retention

We retain personal data for the period needed to provide services, manage records, resolve disputes, meet legal obligations, and support legitimate business needs. When data is no longer required, we delete it, anonymize it, or restrict it in accordance with our retention practices and applicable law.

We keep information only as long as needed for the purpose collected or as required by law.

Policy Updates

Policy Changes

When we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

We may revise this policy to reflect operational, legal, or technical changes.

01 · Collection

Data We Collect

We may collect identifiers and contact details, reservation or inquiry information, communication content, payment-related details handled through service providers, device and browser data, and usage information. In a retirement wellness resort context, this may also include preferences relevant to stay arrangements, accessibility needs, dietary requests, and other information you choose to provide.

The categories of data collected depend on how users interact with the site and services.

02 · Sources

How We Collect Data

We collect personal data directly from you when you submit forms, make inquiries, request services, or communicate with us. We also receive data from your device and browser through automated technologies, and from service providers involved in operating the website, processing payments, managing reservations, or supporting communications.

Information may come from direct submissions, booking activity, and technical logs.

03 · Cookies

Types of Cookies

Our site may use essential cookies needed for security and basic operation, preference cookies that remember settings, and analytics cookies that help us understand site performance and visitor activity. Some cookies are session-based and expire when the browser closes, while others remain for a limited period unless removed earlier.

We use a limited set of cookies and similar tools for operation, preferences, and analytics.

04 · Controls

Cookie Controls

You can usually manage cookies through your browser settings and, where available, through on-site preference tools. Blocking or deleting cookies may affect site performance, saved preferences, and some functionality. We do not rely on cookie controls as a substitute for other legal or operational requirements.

Browser settings and device controls may limit some cookies, but certain site features may not function fully.

Purpose of use

How We Use Data

We process personal data to operate and secure the website, respond to inquiries, manage reservations and related services, communicate with users, personalize certain site functions, analyze performance, maintain records, prevent fraud or misuse, and comply with legal obligations. We may also use data to support service quality, internal administration, and the handling of disputes or claims.

We use personal data only for operational, administrative, and compliance purposes tied to the site.

Third-party sharing

Service Providers

We may share personal data with vendors and other service providers that support website hosting, analytics, reservation management, communications, payment processing, security, and related operational services. These parties are expected to use the data only for the services they provide to us and to protect it under appropriate contractual and technical safeguards.

Service providers receive only the information needed to perform their assigned functions.

Disclosure framework

Legal Disclosures

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect rights and safety, investigate fraud or misuse, or support the establishment, exercise, or defense of legal claims. We may also share information where disclosure is otherwise permitted by applicable law.

Disclosure may be required to comply with law, court orders, or lawful requests.